Wurlin Curate Merchandise Fulfilment Service: Frequently Asked Questions

The Wurlin Curate Service – frequently asked questions for merchandise fulfilment

What exactly is the Wurlin Curate service?

Wurlin Curate is a premium, fully managed merchandise and fulfilment ecosystem designed for expanding, distributed organisations. Once your custom merchandise is produced, we take over the logistics – managing everything from secure storage and gifting programs to international shipping, reporting, and end-recipient support. 

Who is this service designed for?

This service is built for organisations who need a structured, hands-off solution. It is ideal for companies that:

• Manage teams or clients across multiple global locations.

• Run consistent onboarding or milestone gifting programs.

• Coordinate frequent event presence or marketing campaigns.

• Require a dedicated fulfilment partner rather than ad-hoc shipping.

Implementation & Logistics

How quickly can we launch a program?

While the design and production of custom merchandise can take up to 12 weeks, the Curate platform moves quickly. Once your goods are in stock and your program parameters are set, we can typically go live within two weeks.

Can you manage inventory from other suppliers?

Yes. We are happy to integrate third-party goods into your Wurlin Curate program, subject to a handling fee and quality inspection. Many of our clients start this way before transitioning all production to us for tighter quality control.

Does Wurlin ship internationally?

Absolutely. Wurlin ships worldwide. We provide global distribution across the UK, EU, US, and beyond. Where applicable, our import service is DDP (Delivered Duty Paid) to ensure a seamless experience for the recipient with no hidden customs fees. Hassle-free and hands-off for you.

Program Management

How does the day-to-day service work?

We onboard you in the first instance, so we understand everything about you and our objectives. Once you’re onboarded, your experience is streamlined through:

• A Dedicated Account Manager in the UK: Your single point of contact for all needs.

• Inventory Management: Secure storage and real-time stock monitoring.

• Coordinated Sends: Automation of recurring onboarding, milestones, or campaigns.

• Recipient Support: We handle all shipping queries and tracking updates.

• Reporting: Comprehensive data on stock levels and fulfilment history.

Can we run recurring programs?

Yes. Wurlin Curate is specifically engineered for structured, ongoing programs such as weekly new-hire kits, monthly service milestones, and scheduled event fulfilment. For one-off, high-volume drops, our standard merchandise service may be more appropriate.

What support is available for B2B or VIP gifting?

We fully support high-tier gifting for clients, partners, and VIPs. Our service tiers are calculated based on your total recipient volume rather than just internal employee headcount.

Terms & Investment

How is the service priced?

Because every organisation has a unique cadence, every program is Priced on Application (POA). We provide a tailored illustration based on your specific team size, recipient volume, and gifting frequency to ensure you only pay for what you need.

Are there long-term contract requirements?

Wurlin Curate service operates with a six-month notice period from either party. This allows for stable operational planning and ensures ample time to manage or redistribute physical stock should your requirements change.

What happens if a shipment is lost or damaged?

We manage the heavy lifting. We provide full tracking and handle all recipient enquiries. While responsibility transfers to the carrier once dispatched, we will proactively assist in raising claims and arranging replacements to protect your brand reputation.

Get Started

What is the first step?

Simply contact our team. We will discuss your goals, confirm the appropriate service for your volume, and outline a roadmap to get your first program live. You can complete this fact-finding form to tell us more so we can tailor your quote.